Contact us

Assistance for people with special needs

Interpreters can be organised on behalf of customers to assist and documents can be translated into an appropriate language upon request.

If you require an interpreter, please contact the Translating and Interpreting Service on 131 450 (free to non-English speakers).

If you need help as a result of a hearing or speech impairment you can access National Relay Service free service by telephoning 13 36 77 for TTY (teletypewriter) users or 1300 555 727 for speak and listen (voice relay) users.

Feedback and Complaints

Our Feedback and Complaints System allows you to submit your feedback or complaint and allows us to track the required actions.

Please complete the complaints and feedback form open_in_new.

Exceptions

The following areas are not handled by our internal complaints processes and should be directed to the appropriate Minister, agency or tenant:

• Any feedback or complaints related to a tenant of the QEIIMC
• Complaints concerning the professional conduct of individual healthcare practitioners, which should be referred to the relevant professional registration board or health ombudsman.
• Issues that fall under the jurisdiction of external law enforcement agencies.
• Complaints about services or decisions that have a separate appeal process under state or federal law.
• Feedback or complaints about public policy decisions made by the state or federal government.
• Issues related to the operation of external entities that are not tenants but have a relationship with or impact on the QEIIMC.
• Disputes between tenants that do not involve the QEIIMC Trust directly.

How to complain about a government product or service

The Ombudsman Western Australia investigates complaints about Western Australian public authorities: State Government departments, agencies and boards; government services such as hospitals, prisons, schools and technical colleges; public universities; and local governments.

Further information about the complaints process is available on the Ombudsman Western Australia website open_in_new . You can also call them directly for assistance on 61 8 9220 7555  or send an email to the Ombudsman Western Australia mail

Report a security issue

If you believe you have found a security issue with this website, you can report it to us through our vulnerability disclosure form found here open_in_new.