Parking Permits and Application Process

Navigate the parking permit application and allocation process at QEIIMC, designed for a fair and efficient distribution of staff parking.
Last updated:
7
March 2024

Contents

    Parking Permits at Queen Elizabeth II Medical Centre (QEIIMC)

    At QEIIMC, parking permits are required to manage fair access to parking facilities for our diverse staff. We strive for a system that accommodates everyone’s needs, prioritizing shift workers and primary carers. This approach demonstrates our commitment to equitable resource management and the efficient operation of healthcare services.

    Understanding the Permit Application Process

    The application process for a parking permit at QEIIMC is designed to be transparent and user-friendly:

    • Eligibility and Documentation: Staff should first check their eligibility, which may depend on their role and shift patterns. Necessary documentation, including primary carer statutory declaration, on-call roster, if applicable, shift schedules, must be provided.
    • Completing the Application Form: The application form requires information about the applicant’s parking needs, role and hours worked at QEIIMC.
    • Submission of Application: Applications are submitted to the QEIIMC Parking Department for processing via the online form.
    • Review Process: The Parking Department reviews each application, considering parking space demand and individual circumstances.

    Application Process for Parking Permits

    The process for applying for a staff parking permit at QEIIMC is designed to be as accessible and straightforward as possible:

    Step-by-Step Application Guide:

    1. Form Submission: Staff members begin by filling out a parking permit application form, which is available online.
    2. Documentation: Along with the form, applicants must submit any supporting documents. These might include copy of ACROD permits, on-call or shift roster/schedule, primary carer and medical statutory declarations.
    3. Submission and Review:
    • Once an online application form has been submitted, it is electronically sent to the staff member’s Head of Department for approval or to be declined.
    • Once an application has been submitted and approved or declined, the form is returned electronically to the Parking Department to be processed.
    • If approved, a permit is assigned within 2 – 5 working days and staff will need to collect from the Wilson Parking Office in person. The email notification sent to staff will need to be presented on collection.
    • If the application is declined, the employee will be contacted by the Parking Department to explain the reasons for why the application was declined and will need to submit a new application form online with any corrections.

    Permit Collection:

    • Staff will be notified via the email address provided in the application when their parking permit is available for collection.
    • The Wilson Parking Office is located on the ground floor of the Multi-Deck car park. The office hours for permit collection are 8:30am – 3:30pm, Monday to Friday excluding public holidays.

    Contact Information:

    • The Parking Department remains available for any questions or assistance needed during the application process and if there are any enquiries regarding the parking access staff have been allocated.

    Renewal and Management of Permits

    The renewal and management of parking permits involves:

    • Periodic Permit Renewal: Staff must periodically renew their permits, updating any relevant changes in circumstances.
    • Management of Parking Permits: The Parking Department oversees all aspects of permit management, including renewals, parking allocation audits, shift audits and adjustments to parking arrangements as staff circumstances change.

    Frequently Asked Questions

    Driving with a temporary vehicle?
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    Continue to park in your normal, assigned parking area. Upon entry and exit press the intercom button and tell the attendant your name, your E-Tag number and that you have an alternative vehicle. The attendant will open the boom gates for you. Please have your E-Tag number ready to tell the parking attendant.

    If you are going to be using a temporary vehicle for longer than 2 weeks then the visit the Wilson Parking Office (between 8.30 AM and 3.30 PM, located on the ground floor of the Multi Deck Car Park) and you will be provided with a loan E-Tag. A declaration of use will need to be signed upon collection.

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    If I have a parking permit does it guarantee a parking bay?
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    Parking access is granted according to priority and the number of available bays. The number of people wishing to park onsite at any particular time may vary, and as such, a parking bay cannot be guaranteed. This is a condition outlined in the Parking Permit Application Terms and Conditions.

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    I have lost my transponder card. what do I do?
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    Replacement transponder cards can be obtained from the Wilson Parking Office located on the ground floor of the Multi Deck Car Park. Costs will apply.

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    What is a regular shift?
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    Regular contracted shifts that start or finish outside of core hours (7:00am to 6:30pm). For the purpose of the Priority Parking Policy, ‘regular contracted hours’ is defined as; a constant or definite pattern recurring at uniform intervals.

    Staff who have the option to work between 7:00am and 6:30pm but choose to start or finish outside of these hours for personal preference or other similar reasons not related to their employment, will be deemed as core hour workers and fall into Priority Group 3.

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    Will I get parking?
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    All staff who apply for a parking permit will be assessed in a fair, equitable and transparent manner. The level of parking access assigned to your permit will be determined using the QEIIMC Trust Priority Parking Policy.

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    Who can apply for parking?
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    For the purpose of the Priority Parking Policy, the term ‘staff’ refers to an employee of any QEIIMC tenant or sub tenant, who spends the majority of their rostered hours working at the QEIIMC.

    Any staff member, regardless of their employer may apply for a parking permit. All parking applications will be assessed against the Priority Groups outlined in the Priority Parking Policy. The contract is between the user/applicant and International Parking Group, so the staff member must apply for parking themselves and the Terms and Conditions must be acknowledged and agreed upon by the applicant when applying for a permit or renewing an existing permit.

    Approved applicants are subject to the QEIIMC Trust Priority Parking Policy.

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    Is there accessible parking for staff with ACROD permits?
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    Yes, the QEIIMC has accessible parking bays available for staff with a valid ACROD permit. Staff with ACROD permits will need to apply for a parking permit and provide photographic evidence of their ACROD permit. Once the staff member has a parking permit, they will be advised by the QEIIMC Parking Department which accessible bays they can utilise. Please note having an ACROD permit does not give you free or discounted parking.

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    Questioning the parking access you have been allocated?
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    Due to the restrictions that are in place across the QEIIMC site the Priority Parking Policy is the benchmark for all applications to be based on and as such there is no appeal system in place. The QEII Parking Department assess every parking application that has been approved by your Head of Department and assign parking access in accordance to the Priority Groups outlined in the Priority Parking Policy.

    If you have completed your online application form incorrectly, you are welcome to re-submit a new online application. Ensure that you complete all questions truthfully and take special note to read any details or conditions that may appear in the application steps throughout the questionnaire.

    If you are a Primary Carer, you will need to submit a Statutory Declaration form stating that you are the Primary Carer, who you are a Primary Carer for, respective dates of birth and the nature of your care. NB: Status of parking access will remain until the Statutory Declaration has been assessed, approved and a notification has been sent to you with your updated parking allocation. If not approved, access will not be changed.

    Regular audits are conducted by the QEIIMC Parking Department for existing parkers in attempt to apply fairness and equitability. If you know of any colleagues or staff members that you believe to have been issued everyday parking access that appears to be outside of the Policy, you can email the Parking Department and note your observations so they may be taken into consideration. Any information we receive will be treated as strictly confidential. Similarly, no information about the parker you are informing the Parking Department of will be issued to the enquirer.

    Email: QEII.Parking@health.wa.gov.au

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    What is a Primary Carer?
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    If you have been categorised in Priority Group 3 and you are a Primary Carer, you will need to provide additional supporting documentation to substantiate your application.

    A Statutory Declaration is to be submitted as a variation to an existing staff parking permit or when submitting a new staff parking permit application. Status of parking access will remain until QEIIMC Parking Department has approved and a notification has been sent. If not approved, access will not be changed.

    Primary Carers of children under 16 are required to submit a completed Statutory Declaration form to the QEIIMC Parking Department. With the below information;

    • Examples of how you provide Primary Care to your child/ren. Please note, whilst transporting your child/ren is an aspect of Primary Care, it does not classify you as a Primary Carer.
    • If you are a member of a couple, please state how/why you provide 51% or more of the primary care to your child/ren. If you are a single parent, please state this on the form.   
    • Provide the full name(s) and date(s) of birth of your child/ren.

    Without this document, the applicant will remain in Priority Group 3.

    Primary Carers of an adult person with a disability or a long-term health condition are also required to submit a letter from the patient’s doctor detailing the medical conditions, living circumstances, the level of care required, why they are unable to care for themselves and clearly state on the letter that the applicant is the primary carer. Without this supporting document, the applicant will remain in Priority Group 3.

    Please contact the Parking Department for further information and guidance notes.

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    What staff car parks can I use?
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    • Each staff member is notified via email, mail or is instructed upon collection of their parking permit which car park they have been assigned to.
    • If you are unsure which car park you have access to you can contact the QEII Medical Centre Parking Department on (08) 6457 1787.
    • Access into a car park other than what has been assigned is prohibited (unless redirected by Wilson Parking or the QEIIMC Parking Department).
    • Staff attempting to park in areas other than their assigned allocation may be issued with an infringement notice and/or have their parking access terminated.

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    Can I get staff rates while my permit is being processed?
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    No. Your permit must be approved by your Head of Department and a permit must be collected in order to receive the staff rates. We recommend that new staff apply for a staff parking permit prior to their commencement date. Staff rates will not be issued before collection of permit under any circumstance. It remains the responsibility of the individual staff member to complete the Parking Permit Application process and collect their permit before they require parking. Refunds will not be issued for visitor rates paid prior to receiving a staff permit.

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    I have applied online but haven't received my permit?
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    • When you press ‘Submit’ on your parking application form, you will receive a message confirming that your application has been successfully submitted. When your parking permit (RFID E-Tag) has been created and activated, you will receive an email confirming the parking permit is ready for collection from the Wilson Parking office located on the ground floor of the Multi Deck Car Park and the steps you need to follow to set up your parking account. Email notification must be presented upon collection.
    • You will not receive an email if you have not included an email address in your application form. If you want to check the progress of your application or the availability of your E-Tag, you can contact the QEIIMC Parking Department on (08) 6457 1787.
    • If you have applied for parking and have not had a response after 4 business days please contact the Parking Department to check the status of your application.

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    Parking parameters at QEIIMC, how many bays are there?
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    The QEIIMC Trust has facilitated the increase in parking to the maximum allowable number of 5,350 parking bays across the QEIIIMC Reserve.

    5,350 is the maximum number of bays allowed in accordance with the Western Australian Planning Commission’s (WAPC) cap on bay numbers for this site. These bays are made up of:

    • Maximum 4,000 staff bays
    • 1,200 visitor bays
    • 150 special purpose, short term and Accessibility bays

    The WAPC has determined the 5,350 parking bay cap at QEIIMC in accordance with State Planning strategies and considerations, providing for accessible, sustainable roadways access into and away from the City of Perth precinct, given the current level of development. WAPC’s determination takes into consideration the current public transport options and looks toward an increase in public transport use in preference to single occupant vehicle use and avoid road saturation.

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    What are some of the parking regulations at the QEIIMC?
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    • Please read and observe all parking and traffic direction signs once you arrive on campus. Failure to comply with the signed conditions is enforceable under the Queen Elizabeth II Medical Centre (Delegated Site) By-Laws 1986.
    • Speed limits of 30km p/hr and lower apply across campus and signage must be followed at all times. Signage may indicate restrictions such as speed, duration, time of day, class or type of vehicle, method of parking, or authority to park in an area. Drivers must park within a marked bay at all times.
    • Parking permit holders must adhere to specific instructions regarding their parking location and level of access granted by the Parking Department.
    • The QEIIMC Trust does not accept liability for damage to vehicles or their contents while onsite.
    • The QEIIMC Trust, who manages parking allocations on the QEIIMC campus, does not endorse any QEIIMC staff member or tenant infringing local council By-Laws or soliciting services from private residents that may infringe local council By-Laws.

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    Who manages the QEIIMC car parks?
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    The QEIIMC car parks are governed by a Public Private Partnership between the International Parking Group (IPG).

    The QEIIMC Parking Department administer the issuing of new staff permits as well as enforcing the By-Laws on site. Wilson Parking are sub-contractors of IPG and manage the car park operations and maintenance of parking equipment on campus.

    QEIIMC Parking Department
    Opening hours: 8:00am – 3:00pm Monday to Friday (excluding weekends and public holidays)
    Email: Qeii.parking@health.wa.gov.au
    Phone: 6457 1787 (8:00am – 3:00pm)

    WILSON PARKING

    Email: Qeii@wilsonparking.com.au
    Phone: 1300 726 702 (24/7) or 9388 2546
    Multi Deck on-site manager (8:00am – 5:00pm)

    INTERNATIONAL PARKING GROUP

    Email: admin@parkingid.com.au

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    What are the staff parking rates at QEIIMC?
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    Information on Staff Parking Rates

    For immediate reference, here are the current staff parking rates:

    Peak Hours (7am – 6.30pm):

    • Daily Rate: $6.55  
    • 0-15 mins: Free    
    • 15 mins – 1 hour: $0.94    
    • 1 hour – 2 hours: $1.87    
    • 2 hours – 3 hours: $2.81    
    • 3 hours – 4 hours: $3.74    
    • 4 hours – 5 hours: $4.68    
    • 5 hours – 6 hours: $5.61    
    • 6 hours – 7 hours: $6.55    
    • Over 7 hours: $6.55

    Off-Peak Hours:

    Rates apply only if the full duration of stay is within off-peak hours.

    • Daily  Rate: $4.91
    • 0-15  mins: Free
    • 15 mins  – 1 hour: $0.71
    • 1 hour – 2 hours: $1.40
    • 2 hours – 3 hours: $2.11
    • 3 hours – 4 hours: $2.81
    • 4 hours – 5 hours: $3.51
    • 5 hours – 6 hours: $4.21
    • 6 hours – 7 hours: $4.91
    • Over 7 hours: $4.91

    The Parking Department can provide the latest information and answer any queries about parking rates.

    Parking Department Contact Details:

    Phone: (08) 6457 1787
    Email: Parking.QEII@health.wa.gov.au
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    Are agency staff entitled to onsite parking?
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    There is no staff parking rate for agency staff (except for Nursewest). Please note all staff need to have a QEIIMC parking permit before they are able to receive parking at the staff rate.

    Parking Department Contact Details:

    Phone: (08) 6457 1787
    Email: Parking.QEII@health.wa.gov.au
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    What if I have a new vehicle?
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    Once the E-tag is attached to your windscreen it is not transferable.

    If you require a replacement permit/ E-Tag for your new vehicle, this can be collected at the Wilson Parking Office, located on the Ground floor of the Multi Deck Car Park between 8:30am – 3:30pm. Once collected it will take approximately 24hrs for the E-Tag to be active. Please also provide the Wilson Parking attendants with your new vehicle details for confirmation.

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    Parking options for scooters and motorbikes?
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    Parking for Scooter and Motorbike Riders

    Dedicated parking areas for scooters and motorbikes are available, providing convenient options for riders.

    At QEIIMC, parking is free for motorcycles and scooters. No permit or registration is needed. Please ensure the motorcycle/scooter is parked in a designated motorcycle/scooter bay. Motorcycle/scooter parking is available in:

    • The Multi Deck Car Park
    • Car Park 3 (staff only)
    • Car Park 7 (staff only)
    • Between B and C Blocks.

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    Can I park in a different car park to the one assigned?
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    Staff can submit an email request to request a change in their parking access. The email should include your current parking location, the name of the carpark you wish to be moved to and reasoning for wanting to be relocated. The Parking Department will assess the availability and if there is no space available, the staff member will be placed on a waiting list.

    Email: QEII.Parking@health.wa.gov.au

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    How to access parking for medical reasons?
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    QEIIMC provides special parking considerations for staff and visitors with medical conditions. To access these parking facilities, individuals need to submit an application that includes relevant medical documentation. This process ensures that those with mobility or health concerns receive priority for parking spots closer to the facilities, enhancing accessibility and convenience.

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    Are there reserved spots for night duty staff?
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    Understanding the unique requirements of night duty staff, QEIIMC strives to provide appropriate parking arrangements. Reserved parking spots are typically allocated for staff working night shifts to ensure convenient and safe parking options. These spots are designated to accommodate the schedules and safety needs of night duty staff members.

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    On-call staff requirements
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    The allocation for this group is based on the essential nature of their roles and the need for immediate access to the hospital, especially during unconventional hours. Staff who apply stating that they undertake on-call duties (Weekdays only) must also send through a copy of a current (within 3 months) roster showing their on-call duties. On-call rosters are to be emailed through to the Parking Department.

    Please note, on-call does not include Staff that choose to attend work of their own accord outside of regular contracted hours.

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    Are students entitled to onsite parking?
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    Students are not eligible for parking at QEIIMC. Students can only park at the staff parking rates if they are working an afternoon or a night shift, otherwise visitor rates will apply.

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    Green commuting, carpooling and Corporate SmartRiders.
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    What is Green Commuter parking and how do I apply?

    Green Commuter parking is an initiative to encourage staff to use alternative transport such as public transport, cycling or walking to work. It is only available to staff who work on a full-time basis and who live outside a 5km radius of the QEIIMC site. Green Commuter parking entitles you to onsite parking a maximum of 2 weekdays per week, plus weekends and public holidays. Please note Green Commuter parking is limited and subject to availability.

    Please see the Green Commuter and Carpooling Parking Guidelines for more information, or the Parking Application section to apply for a Green Commuter parking permit.

    PLEASE NOTE: There are currently restrictions on Green Commuter parking as we have reached capacity.

    What requirements must I meet to become a carpooler?

    Carpooling is when two or more people commute to QEIIMC together in one car every day. Individuals are not permitted to enter the car park on the days that their partner is absent, especially if one partner works part-time or is on a different shift roster. Alternative modes of transport will need to be used.

    If you already have a carpooling partner and understand the Terms and Conditions of carpooling then visit the Parking Department to enquire about receiving a carpooling permit.

    I have a Corporate SmartRider, am I still eligible to get a parking permit?

    Only in certain circumstances. You should read the guidelines linked below to check your eligibility and contact the Metropolitan Access and Parking Department with any further questions.

    Where can I get information on public transport?

    Visit the Transperth website www.transperth.wa.gov.au where you can access a journey planner, public transport timetables and ticket information or call 13 62 13. Visit the TravelSmart Junction, E Block, Ground Floor, QEIIMC or contact them on (08) 6457 2927 / (08) 6457 4085, or email MCTravelsmart@health.wa.gov.au for further information and timetables.

    Can I transfer my parking permit?
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    At QEIIMC, parking permits are assigned to individual staff members and are not transferable. This ensures that parking allocations are managed fairly and according to the specific needs of each permit holder. If you have a change in circumstances, such as a different vehicle or a change in work location, please contact the Parking Department for guidance on how to proceed.

    Parking Department Contact Details:

    Phone: (08) 6457 1787
    Email: QEII.Parking@health.wa.gov.au
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    Are there accessible parking options at QEIIMC?
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    QEIIMC is committed to providing accessible parking options for all visitors and staff. Designated accessible parking spaces are available in various locations, including near main entrances and facilities. These spaces are reserved for individuals with ACROD permits or those with mobility issues. To locate these parking spaces, please refer to the site map or contact the Parking Department for guidance.

    Parking Department Contact Details:

    Phone: (08) 6457 1787
    Email: QEII.Parking@health.wa.gov.au
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    What is the procedure for cancelling a parking permit?
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    A refund form will need to be completed and sent to: admin@parkingid.com.au. The form can be obtained from the Parking Department by emailing: qeii.parking@health.wa.gov.au. Any remaining balance on your Smart Parker account will be refunded to you and your E-Tag will be deactivated within 24 hours of your account cancellation.

    Please note: if you cancel your parking, all parking rights are relinquished and this includes if you are on any wait lists.

    Can I obtain a refund for unused credit on my account?

    Yes, once the Parking Account Cancellation Form has been completed, any remaining unused credit will be refunded to your designated bank account or nominated credit card on the account if still valid.

    Parking Department Contact Details:

    QEIIMC Parking Department
    Email: QEII.Parking@health.wa.gov.au
    Phone: (08) 6457 1787
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    Are there reserved parking options for shift workers?
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    At QEIIMC, we understand the unique needs of shift workers and provide reserved parking options to accommodate their varying schedules. 300 Designated parking bays are available for staff working afternoon/ night duty. These bays are located on Level 1 in the Multi Deck Car Park and available after 11:00 AM. Staff members parking on Level 1 prior to 11:00 AM may be issued an infringement notice.

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    What security measures are in place for parking?
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    Wilson Parking provides 24 hour monitoring through CCTV in the Multi Deck Car Park and digital intercoms. Wilson Parking attendants are on site in the Multi Deck Car Park 7 days a week, 24 hours a day. Services include monitoring the barrier gates and pay machines.

    Reporting Parking Safety Concerns

    Your safety is our priority at QEIIMC. If you have any concerns related to parking safety, such as poor lighting or security issues, please report them to the NMHS Security team. Outside the Multi Deck Car Park, staff members who have concerns for their safety may call NMHS Security. Timely reporting of any concerns helps us ensure a safe and secure parking environment for everyone.

    NMHS Security Contact Details:

    Phone: (08) 6457 2501 or (08) 6457 3860

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    How do staff apply for parking permits?
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    Staff members at QEIIMC can easily apply for parking permits online. Start your application at QEIIMC Staff Parking Permit Application. Once your application is submitted, it will be reviewed against eligibility and priority criteria. Approved applicants will be notified about permit collection, including the location and time for collection.

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    Paying for staff parking?
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    The parking at QEIIMC is set up on a Pay As You Go (PAYG) system. Each user will be provided with a Smart Parker Card which will be used to add credit onto your parking account. You can pre-load funds using the Smart Parker kiosk machines or set up your account online. Refer to your original set up email from IPG Parking. Manage your parking funds conveniently online at IPG QEIIMC Parking. Have any parking account enquiries, cancellations, or need a refund? These are managed by the International Parking Group (IPG). Reach out via email at admin@parkingid.com.au.

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    What is an RFID E-Tag?
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    A RFID E-Tag is a barcoded sticker containing RFID technology which is to be placed on your windscreen. The RFID will scan upon entry to the staff car park once your permit has been activated. Entry to the carpark is granted once the RFID has been scanned providing the permit is active, the account has a positive balance, and access to that area is permitted.

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